Overview Snyder is expanding our Customer Experience team! We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service. What You'll Do: This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience. Benefits Include: • Guaranteed weekly pay • Medical, Prescription, Dental, Vision, Group Life, HSA, and 401(k) with company match • Paid holidays, vacation (after 90 days), and birthday pay • Flexible schedule and hours • Ongoing training, development, and growth opportunities • Fun, friendly, and merit-based work environment Key Responsibilities: • Handle inbound calls and follow-ups • Schedule appointments and manage time effectively • Communicate clearly and document customer accounts • Educate customers throughout their service journey • Work collaboratively with team members and trade managers Qualifications: • Minimum 1 year of call center or customer service experience • Team lead experience preferred • Familiarity with plumbing, electrical, and HVAC terminology • Experience with ServiceTitan is a plus • Strong communication and organizational skills Compensation: $18–$23/hour, based on experience