Summary: The person occupying this position provides direct services to individuals who are experiencing a mental health crisis. This person participates in the delivery of crisis services to those individuals and performs other responsibilities as delegated by senior staff. Education Requirement: Master’s Degree in a Human Services related field from an approved university training program. Experience Requirement: • Minimum of 2 years experience • Experience working in a mental health setting Licensure/Certification Requirement: None Key Job Responsibilities: • Conducts telephone crisis assessment of callers to determine appropriate crisis response. • Performs mental health assessments on individuals experiencing a mental health crisis both in the Center and in the field and makes a determination of an appropriate disposition for the individual assessed. • Arranges for admission to inpatient facilities, CSU, Crisis Respite, residential treatment facilities, etc. Completes required pre-certifications with the individual’s insurance company for these admissions. • Other duties may be assigned by supervisor(s) to meet the needs of the consumer and AHS. Knowledge/Skills/Abilities: • Ability to work effectively in a crisis service delivery setting dealing with individuals who are experiencing a mental health crisis. • Ability to use mature judgment in problem resolution and to formulate appropriate crisis intervention strategies for Center clients. • The person must be able to demonstrate self-motivation and possess excellent communication skills, and the ability to work well with others. • The person must be a good listener and possess the ability to be supportive and be able to help others to achieve a feeling of well-being. • The person in this position must be able to meet credentialing standards as established by TennCare and other pay sources. Supervision Provided by this Job: None Physical Demands/Conditions: Prolonged standing and walking; lifting, turning patients and equipment; repeated bending, squatting and stooping; exposure to infectious agents. Visual acuity is needed to assess color changes, to verify accuracy of written materials, and to administer and accurately prepare medications. Heavy Work - Exerting up to 150 pounds of force occasionally, and/or up to 75 pounds of force frequently, and/or up to 30 pounds of force constantly to move objects. (May be further defined as "with or without assistance.") Must be willing to travel occasionally to conduct classroom presentations, attend recruitment fairs, etc