Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX. POSITION SUMMARY Duties include the provision of general oversight and supervision for the Alcohol Monitoring Center and delivery of technical assistance to company staff and governmental agencies in the absence of the Division Manager. Works under direct or general supervision while exercising moderate independent decision making authority. ESSENTIAL FUNCTIONS: o Provide training to new and existing employees on products. o Provide prompt and thorough customer service to participants, supervision officers and senior court/county officials o Assist in the completion of monthly reports. o Install (office or jail) and deactivate alcohol monitoring devices on monitored participants o Process incoming/outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities o Perform device maintenance (typically device replacement or adjustment of strap size/fit) o Distribute reports of violation and other documents to supervision officers o Review participant fee accounts and process payments o Perform in-office drug tests on same-sex clients as necessary. QUALIFICATIONS: o 1 year of Alcohol monitoring program experience required o Valid driver's license if needed to cover other offices. Monday-Friday 10am-7pm and rotating Saturdays