Position Summary: Responsible for providing exceptional customer service support of our customers, manufacturers, and outside sales people. Works under immediate supervision. Position Responsibilities: • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints • Check to ensure that appropriate changes were made to resolve customers’ problems • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken • Responsible for maintaining relationships with customers, manufacturers, and outside sales people as directed • Responsible for all aspects of order entry • Provides proactive shipping information to customers • Works to solve customer problems under direction of manager • Responsible for producing submittals • Responsible for all aspects of customer service as directed • Other duties as assigned by manager Essential Skills: • Requires a high school diploma or equivalent and 1-3 years of experience in the field or in related area. • Must have problem solving ability • Must have excellent math skills • Understanding new information for both current and future problem-solving and decision-making • Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology • Must be proficient on Word, Excel, Blue Beam, internet research, and Outlook