Sales Lead Job Description Job Summary: The Sales Lead supports store management in creating conditions for success by focusing on business results, consumer experience, and brand representation. The role encompasses coaching, achieving sales goals, delivering top-tier customer experiences, and upholding brand standards. Sales Leads are categorized into three specialized areas: Operations, Consumer Experience, and Visual Merchandising, each with distinct responsibilities. Core Responsibilities for All Sales Leads: • Business Results: Drive team productivity, achieve sales goals, and support strategies for superior results. • Consumer Experience: Build relationships to foster brand loyalty and ensure customer satisfaction. • Brand Ambassador: Embody the company's values and heritage, ensuring a high-quality store experience. • Accountability: Adhere to company policies and ensure team compliance. • Leadership: Model and teach company values, including Stewardship, Humility, Excellence, and Elegance. Specialized Roles: Sales Lead - Consumer Experience • Focus: Deliver a seamless and engaging customer experience. • Responsibilities: • Monitor and enhance customer interactions using sales strategies. • Plan and execute in-store events. • Train and motivate associates to exceed customer engagement and sales performance metrics. • Key Skills: Customer service excellence, event planning, and engagement analysis. Sales Lead - Operations • Focus: Manage back-of-house operations and ensure operational efficiency. • Responsibilities: • Oversee product handling, inventory management, and stockroom organization. • Maintain compliance with safety, loss prevention, and accounting procedures. • Plan store supply needs within budget. • Key Skills: Logistics, inventory management, and adherence to operational protocols. Sales Lead - Visual Merchandising • Focus: Create visually appealing and brand-aligned displays to drive sales. • Responsibilities: • Ensure product displays, signage, and store layout meet brand standards. • Assist with training on visual standards and techniques. • Maintain cleanliness and proper presentation of products and store areas. • Key Skills: Visual creativity, merchandising strategy, and attention to detail. General Requirements: • Minimum of 1+ years of retail management experience. • Proficient in using point-of-sales systems and Microsoft Office Suite. • Strong leadership, communication, and problem-solving abilities. • Ability to multitask, prioritize, and function in a fast-paced environment. Physical Demands: • Frequent movement around the sales floor, stockroom, and office. • Ability to lift up to 50 pounds and perform tasks like squatting, bending, and climbing ladders. This job description provides a comprehensive view of the Sales Lead role, with distinct expectations for each specialization to optimize store performance and customer satisfaction. Other job duties are as assigned.