Position: Client Benefits Associate (CBA) The Client Benefits Associate will be responsible for the accurate collection and tracking of information related to the client’s/family’s financial information, participation and/or qualification for Medicaid benefits and/or other insurance, and, overall, for ensuring that the agency maximizes third party revenue utilizing a realistic and fair fee structure that takes into account the individual’s ability to pay. Essential Duties: • Ensure that all appropriate insurance, Medicaid and financial information is collected from each client and/or the parent/guardian of adolescent clients. • Review financial materials collected and complete the financial section of client’s chart including in the case of self-pay clients, setting fee based on income and sliding scale and client’s ability to pay. • Contact client/potential client to clarify any questions related to the client’s financial data and arrange for a face to face meeting, if appropriate. • Monitor clients with Medicaid-pending to ensure follow through with application process and enter any updated information about Medicaid status. • Individually meet with clients with an outstanding balance to ensure collection of appropriate payments. • Appropriately document all activity with the client and information related to payments, insurance and Medicaid in the client’s chart and/or in the agency’s billing system. • Work closely with the agency’s insurance specialists on any insurance related matters, such as denials or authorizations. • Send invoices to clients with outstanding balances for payment on a monthly basis. • Post payments to clients’ accounts that come through the mail as well as payments that are processed through credit cards. Office Management Responsibilities: • Organizes office flow in an orderly and efficient manner. • Handles telephone intakes and schedules appointments, rescheduling & confirming as needed. • Types correspondence, reports, memos, etc. Includes proofreading and editing. • Records and types minutes from DH meeting and all staff meetings. Copies and distributes to staff. • Collects house bills, checks for signatures, makes copies for unit file and sends originals to accounting. • Collects time sheets of all staff and faxes bookkeeping as scheduled. Sends original to accounting and file copy in employee’s file. • Establishes and maintains an efficient filing system for all correspondence and other information for Outreach staff. • Utilizes the word processing system to facilitate work flow/assist other staff. • Maintains inventory of supplies and re-orders on a timely basis. Requests service maintenance for all office equipment. • Compiles all information and prepares stats census for monthly OASAS report. Makes any corrections to Albany when requested. • Maintains and updates client database by entering all pertinent discharge forms. Works with MIS to keep accurate database. • Monitors balance of petty cash and prepares check requests. • Distribute all incoming mail. • Records dates and requirements of tours/speaking engagements, open houses. Reimbursement Specialist Responsibilities: • Prepares Public Assistance application for HRA within 48 hours of a client’s admission to Outreach House. • Removes client from Public Assistance case within 48 hours of a client’s discharge. • Returns clients PNA money to HRA in a timely manner after they have been discharged from Outreach without completion status. • Functions as a liaison between Outreach House and HRA. • Writes a monthly Personal Needs Allowance breakdown for Outreach bookkeeping in order to keep resident accounts accurate. • Monitors that HRA is paying shelter payments/PNA Allowance for all clients whose application has been accepted. • Troubleshoot any billing/payment problems that are occurring with HRA. • Monitor that parents are submitting SSI or SSD payments to Outreach House in order to compensate for losses in shelter payments. • Collect family fees from the parents/guardians during Parent Support Group evenings. • Bills insurance and is responsible for the collection of insurance payments and denials. • Responsible for monthly revenue reports. Minimum Requirements: • Minimum High School Diploma/GED. • Strong organizational skills with the ability to multi-task to ensure that all administrative functions are completed in a timely manner. • Computer literate.