About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Administers nursing care for and treats patients in medical office, as directed by Physician, Advanced Clinical Provider or supervising clinical manager, by performing the following duties: Essential Duties/Responsibilities: • Maintains patient confidentiality • Performs telephone triage • Taking complete, accurate messages from patients and relaying them to appropriate physician • Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities) • Utilizes nursing process effectively in assessing patient needs and planning appropriate follow-up/intervention • Documents assessment and interventions thoroughly and concisely • Develops patient education materials, triage protocols, and clinical guidelines in collaboration with physicians • Uses computer system efficiently and accurately • Provides patient/staff education • Oversees LPN's and MA's • Performs specialty procedures as trained and as needed, as well as assisting M.D. with patients in office: • IV therapy • IV/Blood product infusions • Chemotherapy • Cardiac stress tests • Performs other duties and projects as assigned Other Duties: QUALIFICATIONS Required: • North Carolina or Compact RN license • Associate or Bachelor’s Degree in Nursing • Experience in OB or Mother/Baby Preferred: ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day) Physical Demand Required? Frequency Standing Continuously Sitting Frequently Walking Continuously Kneeling/Crouching Rarely Lifting Rarely RN Competencies General • Customer Service • Professionalism/Integrity/Responsibility • Teamwork/Process Focus • Dependability/Punctuality • Interpersonal Relationships/Communication • Judgment/Decision Making/Problem Solving • Quality/Quantity • Initiative • Safety/Housekeeping • Organizational Skills/Time Management • Med/IV • Computer Knowledge/Skills • Procedures • Triage – Phone and Face to Face • Specimen Collection • Assessment Skills • Documentation • Equipment Maintenance