About Wilmington Health Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve. Purpose: Provides care for and treats patients in medical office, as directed by Physician, Advanced Clinical Provider, Registered Nurse or supervising department manager in addition to providing front office support in clinical areas as needed Essential Duties/Responsibilities: • Prepares patient for and assists with examinations • Administers injections and medications, dresses wounds and incisions, provides accurate and consistent information to the patient using an established protocol, interprets Physician's instructions to patients, assists with emergencies and minor procedures, and performs related tasks as directed • Collects patient data and maintains records of vital statistics and physiological/biological information in Electronic Medical Records (EMR) system • Cleans and sterilizes instruments and equipment, and maintains stock of supplies and medications • Conducts specified laboratory tests • Acts as receptionist, performs secretarial duties, may communicate with insurance companies, and calling in/faxing prescriptions • Communicates with managed care for prior authorizations. Schedules procedures on campus and off site • Responsible to respond to/triage patient phone calls and messages • Educates patients and instructs on any medications, treatment plans, etc. Other Duties: • All other duties as assigned by Department Manager QUALIFICATIONS Required: • Active CMA or RMA Certification from accredited association. • Successfully completed and passed an accredited Associates Degree program in Medical Assisting or an accredited CMA program. • BLS/CPR Certification. Preferred: • One year clinical experience ADA Physical Demands: Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day) Physical Demand Required? Frequency Standing Continuously Sitting Frequently Walking Continuously Kneeling/Crouching Rarely Lifting Rarely Certified Medical Assistant (CMA) Competencies General • Customer Service • Professionalism/Integrity/Responsibility • Teamwork/Process Focus • Dependability/Punctuality • Interpersonal Relationships/Communication • Judgment/Decision Making/Problem Solving • Quality/Quantity • Initiative • Safety/Housekeeping • Organizational Skills/Time Management • Meds/IVs • Specimen Collection • Assessment Skills • Phone Skills/Triage • Equipment Use/Maintenance • Procedures • Computer Knowledge • Documentation