Job Description Job Title: Customer Service Desk Assistant Reports to: Front End Manager Function: To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth Essential Responsibilities and Duties: • Provide prompt and courteous service to the customers according to company policies • Operate the following equipment: cash register, fax machine, adding machine • Answer incoming phone calls and take messages when necessary • Investigate and resolve customer questions, complaints and problems • Interact with customers in a courteous and tactful manner • Assist in processing of courtesy card applications, issuing rain checks, etc. • Allocate cash to checkers and record amount assigned • Verify receipts and balance and settle drawers • Investigate and report shortages or overages • Refer difficult or unusual customer problems to a manager for prompt attention • Keep customer service area clean • Perform other functions as requested or required by business conditions, including operating the register, bagging, etc Physical Demands: Stand on feet, bend, stoop or walk for the majority of the time *Must be available to work Evenings and Weekends