**This role is onsite at our Roslyn, NY, Rochester, NY, or Hamilton, NJ office, with the option for a hybrid schedule after the training period. ** General Summary: A Complex Claims Specialist will possess experience in handling complex medical liability claims, while demonstrating a strong client service focus. Essential Duties & Responsibilities: • Follow standard claims protocols for documentation, coverage verification, and file management • Maintain accurate and organized claims files, suggesting improvements as necessary. • Manage significant client relationships for claims department, collaborate with underwriting on marketing. • Investigate and document most significant exposures, setting appropriate indemnity and expense reserves • Develop resolutions strategy and lead negotiations and bring matters to a close • Attend trials and mediations when necessary • Adhere to industry Best Practices for effective claim management • Mentor staff through formal and informal training and development; demonstrate extensive technical expertise to guide and support less experienced claims professionals • Ensure exceptional data integrity • Actively manage defense council and partner on litigation strategy • Proactive communication with insureds, other departments and claim leadership • Perform additional duties and responsibilities as assigned Education & Qualifications: • Bachelor’s degree or JD required • Six years’ claims handling experience required; medical professional liability strongly preferred • NY adjusters license required within the first 6 - 12 months of employment • Strong analytical and problem-solving skills with attention to detail • Demonstrate solid and concise business writing proficiency • Exhibit strong oral communication skills to include presenting information clearly and effectively to diverse audiences • Ability to work independently as well as assume a mentorship role within a team. Act as a strong example and resource for less experienced colleagues • Strong ethical judgement and a commitment to maintaining confidentiality • Must be able to work on site • Travel required as needed; may include overnight travel The actual compensation for this position will be determined by experience and other factors permitted by law.