Capsa Healthcare… come join our growing team of professionals passionate about the delivery of modern healthcare. Capsa is a market leader whose team members continuously strive to deliver reliable, cutting-edge health IT and medication management solutions to customers worldwide. We are seeking a full-time Field Service Technician to provide onsite support for Capsa Healthcare products. This position facilitates the installation and/or repair of product at customer locations while liaising with Capsa’s internal operations, engineering, and other internal teams on product-related support issues. This is a hybrid position located in Portland, OR. As the Field Service Technician, you will contribute to the team by performing the following duties (other special projects may also be assigned): • Install, repair, maintain, refurbish, and upgrade Capsa products and software. • Deploy, configure, test, and validate equipment at customer facilities. • Use Capsa software platforms and other approved tools to monitor product performance, support remote diagnostics, and assist with troubleshooting. • Coordinate product delivery and service logistics with customers, internal teams, and freight providers. • Train customers and third-party service providers on product operation and maintenance. • Develop and maintain technical work instructions and training materials. • Deliver a positive customer experience while representing Capsa professionally. • Document service activity and report trends involving projects, project assets and documentation, product performance, customer needs, and recurring field issues. • Provide technical consultation and support to internal teams. • Travel as required to support installations, service, and field projects. • Participate in a predefined rotational on-call support schedule (if applicable). • Complete trip reports, service records, and required operational reporting. • Provide field feedback to Product Management and Engineering to support product improvements. What we ask of you: • Bachelor's degree preferred and 3+ years of field service experience, or an equivalent combination of education and relevant experience. • Experience supporting technical products, preferably in healthcare or capital equipment environments. • Strong mechanical, electrical, electronic, networking, software installation, and troubleshooting skills. • Experience with Windows, cloud-based monitoring, remote diagnostic platforms, databases, and connected-device technologies preferred. • Excellent customer service, communication, presentation, and small-group training skills. • Strong organizational, project management, time management, and prioritization abilities. • Proficiency with Microsoft 365 applications; ERP and CRM experience preferred. • Ability to travel frequently based on customer, territory, and project needs, including overnight domestic travel and occasional international travel. Travel may be up to 75%. • Ability to work effectively with customers, vendors, and cross-functional teams. Capsa Healthcare offers an exciting growth opportunity to those who are passionate about the industry and their career development. You will also enjoy a solid compensation package, including, but not limited to, the following: • Commensurate salary • Paid time off • Paid holidays • Medical, dental and vision insurance • Paid parental leave • 401(k) with company match • Company-paid Life, AD&D and Long-term disability insurance • Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury, Hospital Indemnity, Critical Illness & ID Theft insurance EEO/AA Employer/Vet/Disabled