FRONT DESK SPECIALIST I JOB DESCRIPTION Provides office support to include a variety of clerical activities and uses outstanding customer service skills to greet and assist patients. CLASSIFICATION Non-Exempt REPORTS TO Practice Manager ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES • Welcome patients and visitors to the office by greeting in person and on the telephone; answers inquiries or refers questions to the appropriate staff member • Schedule appointments to optimize patient satisfaction, provider time and most effective utilization of examining and treatment rooms • Responsible for obtaining patient demographics and verifying insurance information at each visit • Perform patient check in/out • Collect all insurance copays, balances and uninsured payments at the time of service • Maintain individual bank and prepare end of day report to management for balancing and sign off daily • Process payment plan agreements • Control all patient access beyond lobby • Maintain waiting room and front desk area in neat and orderly condition • Maintain knowledge of all health forms required for each visit and verification of storage in EMR • Provide positive customer relations in dealing with patients, families, providers, members of the healthcare team, and others • Regular & prompt attendance on agreed upon daily and weekly start and end time. • Assist with clinical inboxes as needed • Other duties as assigned EDUCATION & EXPERIENCE Required • High school diploma or equivalent Preferred • One year of customer service experience PHYSICAL DEMANDS & WORK ENVIRONMENT REQUIREMENTS This job will require exposure to patient elements. This role routinely uses standard office equipment. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. May work in a noisy or distracting environment. This job will require exposure to patient elements. EXPECTED HOURS OF WORK The core hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. but can vary depending on location. This position may require some evening or weekend work depending on location. COVID/ FLU CONSIDERATIONS If requested by any patient, then staff is required to wear a surgical mask. Patients are strongly encouraged to wear a mask if they are experiencing any acute respiratory symptoms or have a fever. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change.