SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 10 out of 2000+ teams across the country. With 40+ territories across Michigan, Indiana, Illinois and Florida we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago, and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates. Do you love helping people through difficult situations? Then don’t miss your chance to join our team as a Cleaning & Contents Restoration Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO! As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow. Job Description This position is a part of our Contents/Cleaning team, some common responsibilities include packing contents out of a damaged home, cleaning/restoring contents either onsite or at our cleaning facility, cleaning the structure, storing contents, and packing back contents. Respond to service calls as needed and perform services as assigned, following SERVPRO® production guidelines. Communicate with the crew chief to make sure all customer needs are met. Support crew chief and other production personnel, as needed. Clean and maintain vehicles, equipment, warehouse, and office areas, as needed. Responsibilities • Inventory and load the work vehicle with equipment, products, and supplies needed for each project • Maintain a clean and organized vehicle and clean equipment appearance • Prepare rooms/areas for work activities • Set up staging area and equipment for each project • Leave job site with a clean and orderly appearance • Perform production processes following SERVPRO® production guidelines per work order per crew chief directions • Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns) • Perform end-of-day/end-of-job cleanup and breakdown to leave job site with a clean and orderly appearance • Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling Qualifications • Effective oral communication • Experience in cleaning/restoration preferred • High school diploma/GED • IICRC certifications preferred • Ability to travel locally and out of state as necessary • Ability to successfully complete a background check subject to applicable law Physical & Work Environment Requirements • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance • Exposure to chemicals • Walking and standing for long periods of time, driving, sitting, climbing, • Ability to climb ladders and work at ceiling heights • Ability to work in tight spaces (e.g., crawls spaces under buildings) • Repetitive pushing/pulling/lifting/carrying objects Benefits Offered • Medical, Vision, Dental • 401K Matching • Company Paid Life Insurance • Paid Time Off • Paid Holidays • Paid Career Training & Certification Opportunities • Employee Referral Program • Customer Service Recognition Program Storm Response Deployment: Employees in this position may be asked to assist with localized storm events and catastrophe (CAT) response efforts in other Team Miller locations. Employees should be able to travel on short notice for temporary assignments supporting disaster recovery operations.