Overview P/T hours (20-37.5 per week; must be available to work overnights and weekends, this is a 24/7 facility.) Starting Pay: $25.96 - $27.26 / hour (DOE). Overnight, Weekend & Solo Shift Differential Pay ($o.75 - $1.00 / hour) available. With COMPETITIVE BENEFITS INCLUDING: • Generous PTO: Paid Sick Time, Paid Vacation (15 days for F/T Employees), 11.5 Agency Paid Holidays, plus 2 Personal Holidays • Medical, Dental, Vision, Basic Life/AD&D and Long-Term Disability • Health Savings Account and Flexible Spending Account • 403(b) Retirement Plan and Employer Contribution Pension Plan • Employee Assistance Program *Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience. POSITION DESCRIPTION: The Residential Services Coordinator is responsible for daily crisis management, milieu relationship management, and effective and safe daily building operation at our 24/7 controlled access, permanent/ supportive housing project for highly vulnerable, chronically homeless adults. The Residential Services Coordinator would be part of the 24/7 support staff for residents and building operations. Responsibilities MAJOR DUTIES AND RESPONSIBILITIES: • Interact and model appropriate professional behaviors with residents in the general milieu of Francis Place common areas. • Coordinate and facilitate outside services with residents: • Contact outside service providers to schedule, confirm and manage a variety of appointments. • Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence. • Initiate, facilitate and promote on-site recreational and therapeutic activities. • Ensure all functions in lobby office are run efficiently and effectively, including checking visitors in and out, answering telephones and monitoring security systems. • Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Supervisor and Housing Director as needed. • Maintain safety and security by monitoring all general access areas and enforcing building rules including street front. • Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks. • Ensure significant events involving residents and building operation activities are recorded accurately in daily log: • Read daily logs upon shift entry • Pass on all necessary information during shift overlap for seamless coverage • Elevate issues as appropriate to Supervisor • Respond to resident complaints involving other residents; coordinate with Supervisor, Building Manager, and/or community partners as needed. • Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services. • Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners). • Attend trainings as needed/required. • Provide transportation to residents as needed/requested. • Other work-related duties as assigned. Qualifications MINIMUM REQUIREMENTS: • Experience working with individuals displaying a wide range of unpleasant and/or challenging behaviors. • Must be available to work some evening and weekend shifts. • Ability to communicate and work effectively with staff from various backgrounds. • Able to communicate effectively in with staff, residents, and community partners. • Ability to learn crisis intervention skills and behavior management. • Reliable transportation and WA State Driver’s License/ WA State I.D. • Active or ability to obtain a Food Handlers Permit. • Active or ability to obtain CPR/First Aid training. • Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services. • Support and contribute to a creative, collaborative and respectful environment that promotes teamwork. • Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations. • Criminal History Background Checks are required prior to employment.