The Guest Service Agent reports to the Front Office Manager. Essential Functions • Ensure a delightful, seamless arrival and departure experience • Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction • Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up • Process guest charges and payments accurately • Ensure the proactive building of guest history • Ensure accurate communication of information and guest requests by Front of House team members • Work with all Front of House colleagues achieving continuous, seamless service • Ensuring professional, efficient handling of reservations requests Encouraging day to day up-selling of guest accommodation • Other duties as assigned by the managers Requirements • Prior experience in hotel front office operations is preferred; prior experience in the luxury segment is strongly favored. • Must possess excellent communication skills; fluency in English is required. • Must be able to work a very flexible schedule that will include early mornings, late nights, overnights, weekends and holidays. • Must have strong computer skills; expertise with Microsoft Office, Word, PowerPoint, Excel is required; experience with Springer Miller Systems is preferred. Requirements • A Bachelor's Degree in Hospitality or related field is preferred. Full schedule flexibility required for this role