We are seeking a highly motivated and professional Front Desk Agent to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI. As a Front Desk Agent at Bridgewood Resort Hotel, you’ll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality. Schedule: • Looking to fill the Weekend Shift from 7am - 3pm • Flexibility for weekends and Holidays is required. • Weekly Hours ranging between 16-25 hrs/week About Us: The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities. It's recognized for its excellent service, quality dining, and commitment to community, having won "The Best of the Valley We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests. Team Member Perks / Benefits: We believe in taking care of our team just like they take care of our guests. Here’s what you’ll enjoy as a part of our team: • Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated team member swim times. • Daily Use of Hotel Fitness Center: Stay active with free daily access to our fitness center. • Discounted Hotel Stays: Get exclusive rate at Best Westerns worldwide, including a discount for Friends & Family at many locations. • Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to three guests. • Holiday Pay: Earn ‘time and a half’ pay when working company recognized Holidays. • Paid Time Off: Earned after one year of employment for those averaging 20 hours or more a week. • 401K Retirement Account: Start saving with your very first paycheck. Potential to qualify for Company Match after 1-year. • Aflac Supplemental Insurance: Available for both full-time and part-time team members. Position Purpose: The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction. Key Responsibilities: This list of duties is not all-inclusive but rather a general guideline. Other duties may be assigned. • Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries. • Carry-out front desk responsibilities and clerical duties. This includes checking guests in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard. • Provide a concierge level of guest assistance with offering information on hotel amenities, local attractions, and dining; assist with recommendations and dining reservations, event and service reservations. Full fill special requests in person or with the assistance of other staff members. • Process payments, manage reservations, and balance cash and credit reports. • Address and resolve guest concerns, striving for complete guest satisfaction. • Demonstrate professional and effective communication skills and basic math aptitude. • Ensure room status is up-to-date and notifies maintenance of room repairs immediately. • Maintain a neat and clean appearance at the front desk, lobby, and back office areas. • Follow security protocols for room keys and property. • Work collaboratively with team members to fulfill special requests and provide exceptional service. • Represent company in a friendly and professional manner. • Understand how to operate all hotel and room / suites equipment and amenities and be able to assist guest in such operation. • Perform all other related duties assigned. Qualifications: • Read, write, and speak English fluently. • Write legibly. • Neat, well - groomed appearance. • Must have flexible schedule to include weekends • Professional appearance and a friendly, service-oriented demeanor. • Hospitality or customer service experience preferred. • Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office. • Ability to multitask effectively in a fast-paced environment. Physical Requirements: • Prolonged standing: Most of the workday will be spent standing at the front desk. • Hand dexterity: Frequent use of hands to operate computers, handle cash, and write information. • Mobility: Ability to move around the front desk area to assist guests. • Visual acuity: Clear vision for reading information on computer screens and guest documents. We look forward to hearing from you!