Job Title: Case Manager - Diversion Center QMHP (1426) Program: Reset Diversion Center Location: Amarillo, TX (also serving the surrounding area) Salary: $40,809.60 – $46,009.60 / year (based on experience level I, II, or III) Job Type: Full-Time Why Join Texas Panhandle Centers (TPC)? At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community. • Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF). • Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision. • Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan. • Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember). • Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage. • TPC Full Summary of Benefits FY2027 Position Overview: Texas Panhandle Centers is seeking a Diversion Center Case Manager (1426) to deliver trauma-informed care, skills training, and recovery planning to adults (18+) across Amarillo and the surrounding service area. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment. Key Responsibilities: • Maintain ethical and professional communications at all times using respectful trauma-informed care language. • Conduct crisis responses and coordinate with individuals at risk of experiencing a crisis episode. • Conduct comprehensive life needs assessments, considering needs as viewed by the individual, present service providers, law enforcement officer (LEO), and significant others in a timely manner. • Provide skills training using evidence-based curriculum. • Maintain same-day next-day documentation requirements and 95%+ compliance average for all individuals served. • Execute prudent action in emergency situations and assist team members when individuals need crisis response or other diversion-based services. • Conduct follow-ups in the community, assess for safety, complete mental health status exams, and provide appropriate referrals as necessary. • Maintain a positive working relationship with LEO's, in-patient facilities, TPC staff, and all other stakeholders. • Spend 50% of the time with individuals being served in the Reset Diversion program as well as other crisis platforms. • Perform other essential functions and tasks necessary to carry out the purposes of the position. • Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised. Qualifications & Credentials: Education & Credentials (Required): • Bachelor’s degree from an accredited university in Psychology, Sociology, Social Work, Counseling, or a related Human Services field (required for QMHP credentialing). • Work weekends and operate with a flexible work schedule to accommodate the needs of the Diversion Center program. • Participate in a 24/7 year-long rotating on-call schedule and respond in-person to on-call activations when needed, including holidays and weekends. • Valid Texas Driver’s License with an insurable driving record. • At least 18 years of age. • Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents. Experience Level Tiering: • Case Manager I ($40,809.60/yr): Entry Level – No experience required. • Case Manager II ($43,305.60/yr): Minimum 1 year of behavioral health case management experience. • Case Manager III ($46,009.60/yr): Minimum 2 years of behavioral health case management experience. • Graduate-level coursework in a related field may substitute for up to 1 year of required experience. Preferred Qualifications: • 1 year of experience working with justice-involved individuals. Texas Panhandle Centers is an Equal Opportunity Employer.