Location: Davenport, IA Employment Type: Full-Time Schedule: Monday - Friday, 1st shift Help Drive Customer Satisfaction and Production Success At Centro, we manufacture products that support many of the world's leading brands and industries. We are looking for a Customer Service Representative & Production Scheduler who enjoys solving problems, building customer relationships, and coordinating operations to ensure products are delivered on time and meet customer expectations. This position plays a critical role in balancing customer needs, production capacity, material availability, and business priorities. You will serve as a key point of contact for customers while helping create and maintain production schedules that support safe, efficient, and high-quality manufacturing operations. What You'll Do • Serve as the primary customer contact regarding orders, delivery schedules, product changes, and customer inquiries. • Build strong customer relationships through timely, professional communication. • Develop and maintain production schedules to support customer demand and operational efficiency. • Coordinate with manufacturing, materials, and business unit leaders regarding schedule changes and production priorities. • Monitor future production requirements and support capacity planning efforts. • Generate reports related to production schedules, customer activity, and production performance. • Support continuous improvement initiatives and customer satisfaction goals. What We're Looking For Required Qualifications • Associate degree in Business or a related field, or an equivalent combination of education and relevant business experience. • Minimum of 3 years of experience in manufacturing production scheduling, customer service, inventory management, supply chain operations, or a related field. • Strong organizational, analytical, and communication skills. • Ability to manage multiple priorities and meet deadlines. • Excellent problem-solving and customer relationship skills. Preferred Qualifications • Bachelor's degree in Business, Supply Chain, Operations, Communications, or related field. • APICS/ASCM certification. • Experience with ERP or MRP systems. • Experience with Lean Manufacturing principles. • Manufacturing scheduling experience in a production environment. Why Join Centro? • Stable, growing manufacturing company • Opportunity to make a direct impact on customer satisfaction and operational success • Collaborative team environment • Career growth and development opportunities • Comprehensive benefits package • Work that supports leading customers across multiple industries • Apply Today If you're a customer-focused professional who thrives in a fast-paced manufacturing environment and enjoys coordinating production, solving problems, and building strong customer relationships, we'd love to hear from you. 1st Shift