*THIS IS A FULLY ONSITE POSITON* Enjoy Life in Great Health! Come Discover KPC Health! SUMMARY Under direct supervision, is responsible for refund/credit balance research. REQUIREMENTS RESPONSIBILITIES AND DUTIES: • Maintains established policies and procedures, objectives, quality assurance program and safety standards. • Reviews and works credit balance worklist on a daily basis, requesting adjustments or preparing refund requests as indicated by review. • Prepares refund request on proper forms and submits refund requests for approval. • Process incoming written requests for refunds received from insurance companies. • Handles incoming telephone calls regarding refund requests from patients and/or insurance companies. • Receives patients that visit the business office regarding refunds. • Process Unidentified Cash accounts as assigned by supervisor. This includes research, preparing refunds, logging, and balancing all transactions taken in UID account. • Maintains credit balance AR at acceptable levels per facility BOPM. • Performs other related duties as assigned or requested. EDUCATION & EXPERIENCE REQUIREMENTS: • Minimum of 2 years’ experience required • Healthcare experience preferred. SKILLS AND ABILITIES • Strong attention to detail • Strong customer service skills PHYSICAL REQUIREMENTS: • Body Positions: Sitting and standing for prolonged periods. • Body Movements: Arm and hand dexterity. • Body Senses: Must have command of close and distant sight, color perception and hearing. • Strength: Ability to lift and move up to 25-pounds.