Overview Looking to TRADE UP to a better opportunity? Trahan's Heating and Cooling is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. Why join our team: We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. • Uncapped Pay Potential • Medical, Prescription, Dental, Vision Insurance • Disability and Term Life Insurance • Matching 401(k) • On-going training & development and growth opportunities • Paid Holidays • Paid Time Off (PTO) What you will do: • Manage incoming calls from customers • Schedule and manage customer estimates • Identify and assess customers’ needs to achieve full satisfaction of work provided • Manage customer and technician schedules • Renew and manage maintenance agreements • Build relationships with customers and provide top-level service and support • Maintain accurate and detailed records of customer needs, requests, and tasks performed • Appropriately handle and de-escalate customer complaints and concerns Who you are: • 1-5 years of call center or customer support experience preferred • Valid driver’s license with clean motor vehicle record • Experience with MS Office products preferred • Experience with Service Titan preferred Who we are: We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). If this sounds like the perfect opportunity for you, don’t wait! Apply today! We are an Equal Employment Opportunity Employer Job Type: Full-time Salary: $16-18 per hour Benefits: • Matching 401(k) • Health Insurance • Dental and Vision Insurance • Life and Disability Insurance • Paid Time Off • Ongoing Training and Development Ability to commute/relocate: • Houma, LA: Reliably commute or planning to relocate before starting work (Required) Experience: • Call Center or Customer Support (1+ year required) Work Location: In person