Position Summary Provides directions to guests/team members within the hospital system. This position is located in St Pete, FL at Bayfront Hospital Responsibilities Essential Functions • Escorts guests to their in-hospital destinations as needed. • Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. • Provides information to all hospital team members. • Responds to needs of guests/team members either on the phone or in person. • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. • Assists Social Service with transportation and hotel or flight arrangements for patients and their families. • Displays a caring attitude as well as sensitivity to the needs/concerns of customers. • Presents a professional image in dress, hygiene and communications skills. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures.¿ Other Related Functions • Attends in services/meetings as required. • Completes all mandatory education. • Assume the responsibility for professional growth and development • Other duties as assigned. Qualifications Education/Training • High School diploma or equivalent. Licensure/Certification • None. Experience • Two (2) years of experience in a customer service setting.