OPERATIONS SUPERVISOR Trinity Metro has an immediate opening for an Operations Supervisor. The incumbent in this class performs under the general supervision of the Operations Manager. The responsibilities include supervising operators and drivers in maintaining schedules, observing company regulations, and following safety precautions. The position includes dispatching and scheduling duties. The incumbent assists operators and drivers in unusual or emergency situations. This position’s responsibilities include: • Supervise a staff of 10-15 drivers in the day-to-day operations of the operations department. • Maintains schedules, observes company regulations, and follows all safety precautions. • Coordinates and monitors personnel matters, including instructing, evaluating performance, coaching, counseling, maintaining standards, and ensuring policies and procedures are followed. • Assists drivers with any emergency or unusual situations that occur. • Receives passenger complaints, investigates problems, and responds back to the passenger. • Rotates in dispatch office to schedule. • Ensures compliance with the Union contract. • Must be able to work all available shifts, including nights, weekends, and holidays. REQUIREMENTS CDL with passenger endorsement Letter of Recommendation from your Supervisor or Manager No more than (5) five attendance events No preventable accidents EXPERIENCE Three years’ experience in supervision or in a position directly related to the duties and responsibilities specified. Proficient use of computer word processing, spreadsheets, and database management is required. EDUCATION High School Graduate or General Equivalency Diploma (GED). INTERNAL CANDIDATES Any combination of experience, training, and/ or education that provides the required knowledge, abilities, and skills may substitute for the required education. Trinity Metro is an Equal Employment/Affirmative Action Employer