Position Overview  Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Bilingual Customer Service Representative to join our growing team. Essential Functions:  • Answer customer inquiries regarding Mortgage accounts and take payments (not a collection position, inbound calls only) • Research customer complaints, concerns and payment history then correct or adjust records as needed • Assist in monitoring escrow accounts for payment of taxes and insurance by mortgagor • Process payments • Prepare payoffs • Discuss escrow analysis • Update loan records as needed • Assorted other duties as requested by Manager Minimum Qualifications:  • Experience: 1-2 years’ customer service in the finance/mortgage industry, Escrow account knowledge • Skills: MSP/Black Knight (preferred), MS Office: Excel, Word, Outlook, Able to navigate across network, Windows PC proficient • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers • Professional and welcoming phone etiquette required • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices • Must be responsible and reliable • High school diploma or GED required • Bilingual (preferably Spanish) • Prior customer service/telemarketing experience preferred Physical Demand:  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards • Must be able to talk, listen and speak clearly on telephone • Able to sit at a work station for prolonged periods of time • Must be able to physically type