Position Overview  Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Collections Agent to join our growing team. Essential Functions:  • Generate high volume of outbound calls to early stage delinquent borrowers • Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment. • Determine the reason for non-payment • Document mortgage collection systems with all activities and communications • Send Notice of Defaults (NODs) to customers when required • Send letters to customers with pending post-dated payments • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA) • Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc. • Process mortgage payments in accordance with established guidelines • Follow all company and departmental policies and procedures • Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices • Consistently meet or exceed monthly goals • Be flexible with their time and schedule in order to meet the needs of the business • Perform other duties that may be assigned by supervisor Minimum Qualifications:  • High School diploma or equivalent • Solid PC skills • Analytical and problem-solving skills • Attention to detail • Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences • Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions • Knowledge of billing and collections procedures • Must be goal oriented & results driven • At least 1 year of telephone customer contact experience • Ability to present a professional image to customers, coworkers and external contacts • Excellent verbal and written skills to communicate and negotiate with parties • Ability to prioritize multiple tasks and work well under deadlines • Knowledge of federal regulations and the Fair Debt Collection Practices Act • Patience and ability to manage stress • MSP experience is a plus Physical Demand:  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards • Must be able to talk, listen and speak clearly on telephone