Shuttle Service Dispatcher - Coordinates and reports on shuttle operations to ensure we deliver a safe, efficient, on-time, and excellent passenger transportation service. VPA has been in the Transportation and Parking Industry for over 35 years and operates a fleet of shuttle vehicles in Syracuse. We are seeking a new team member to help operations run smoothly. This is an in-person role that can not be performed remotely, and will be located in Syracuse. Starting Pay Range: $19.00 - $20.50 based on experience and education. Schedule: We are seeking both a morning dispatcher to work from 5am-1pm, and an evening dispatcher to work 1pm-9pm. These are Monday through Friday roles primarily, but flexibility will be needed in the event of other staff needing time off, or large weekend events/etc. Please be clear on your application as to which shift you are available for. Core Responsibilities • Dispatching & basic daily tasks: • Check on the status of vehicles that have gone in for maintenance/inspection and coordinate pickup/delivery. • Review and edit the schedule as needed with coordination with management. • Ensure drivers have their proper uniform, proper vehicle, are logged in to various programs, and have instructions for their shifts. • Coordinate shuttle cleaner’s tasks for that day. • Real-Time Monitoring: Track vehicle locations using GPS or radio logs to keep fleets on schedule. Assist passengers with problems requesting rides or tracking shuttles through the shuttle tracking app. • Communication: Maintain constant contact with drivers via two-way radio, phone, or dispatch software. Be able to take in, document and research customer complaints from staff regarding services. Call locations at various times to ensure staff is onsite. • Problem Solving: Report traffic delays, accidents, vehicle breakdowns, passenger inquiries, and emergency response coordination. • Recordkeeping: Complete and email daily, weekly, and monthly reports, review and enter driver hours into payroll, and track vehicle maintenance. Review driver logs for completeness and accuracy. • Safety: Review video from the vehicle camera system, track employee safety record and create performance reports. • Perform other related duties as assigned. Key Skills & Qualifications: • Communication: Clear speaking voice and strong active listening skills for passenger and driver interactions. • Multitasking: Ability to handle multiple live feeds, calls, and schedule updates at the same time. • Tech Proficiency: Familiarity with GPS tracking, dispatch software, scheduling software, vehicle camera system, and basic office programs. • Composure: Calm decision-making during high-stress situations like upset customers, drivers, or schedule disruptions. • Education: Associates / bachelor’s degree in business administration or High school diploma or equivalent with prior customer service or transportation experience is preferred. • Excellent verbal and written communication skills. • Basic understanding of geographical area and mapping programs to facilitate efficient routing. Physical Requirements: • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times.