Job Description: Join Feast BBQ and be part of a team delivering exceptional guest experiences in a fast-paced, fun environment. As a Front of House Shift Leader, you’ll be the first impression a guest as they take their bbq journey ! This role requires teamwork, attention to detail, and a genuine, hospitable attitude. Duties & Responsibilities • Demonstrate in-depth knowledge of all FOH stations, including POS operation, service line, beverage prep, and expo. • Lead and motivate FOH team members during shifts to maintain a welcoming, efficient, and organized service environment. • Report directly to the Assistant General Manager or General Manager and maintain clear, hospitable communication at all times. • Identify bulk carryout and catering orders; communicate with BOH to ensure timing, accuracy, and readiness. • Support new team member training using supplied materials; communicate key points effectively and verify understanding through follow-up. • Observe, coach, and provide constructive feedback to team members regarding service standards, performance, and professionalism. • Motivate FOH and BOH staff to work as one team to achieve consistent food and service quality. • Ensure completion of all opening, mid-shift, and closing duties in a timely, thorough manner and sign off on task completion. • Monitor guest satisfaction throughout service; respond to complaints promptly and professionally to turn dissatisfied guests into loyal fans. • Support management in developing strategies for increasing sales, improving guest retention, and elevating hospitality standards. • Assist with FOH inventory and ordering; communicate needs to AGM, or GM. • Maintain and delegate daily cleaning and deep-cleaning duties to uphold Royals’ cleanliness and safety standards. • Ensure safe service of alcohol and food in compliance with state and local laws. • Maintain a professional image—proper uniform, grooming, and positive demeanor at all times. • Represent Royals at offsite events and catering functions when needed. • Embody and enforce company culture, emphasizing quality, cleanliness, and respectful, hospitable communication at all times. Qualifications • Proven experience and proficiency in all FOH stations (2+ years) • Prior experience leading or mentoring team members preferred. • Strong understanding of customer service, hospitality, and restaurant operations. • Excellent communication and problem-solving skills. • Dependable, punctual, and able to stay calm and positive under pressure. • Health Department certification (or ability to obtain) required. • Must be 20 years + 1 day to serve alcohol. Physical Demands • Stand, bend, and move throughout shifts (up to 8 hours). • Lift and carry up to 40 lbs. • Work in a high-energy, occasionally noisy environment. Shift & Schedule • Morning, day, and evening shifts available. • Full-time or flexible part-time scheduling options. Compensation & Benefits • $14 per hour (with tips potential $22-$24) • Team meals and employee discounts. • Opportunities for advancement through Shift Leader 2 and 3 levels. • Supportive, fast-paced, and growth-oriented work environment.