Position Description: Valet Manager Reports To: Operations Manager Location: Ponce City Market – Atlanta, GA Basic Duties: • Oversee and manage all day-to-day valet operations at Ponce City Market, ensuring safe, professional, and efficient service. • Directly supervise valet attendants and support staff, including scheduling, training, and performance management. • Serve as the primary point of contact for guest relations and tenant coordination related to valet and parking services. Job Responsibilities: • Create, publish, and manage weekly staff schedules to ensure adequate valet coverage during all operating hours • Recruit, hire, train, and evaluate valet attendants and support staff • Respond to and resolve guest concerns, complaints, and special requests promptly and professionally • Serve as the primary liaison with Ponce City Market property management and tenants regarding valet operations • Coordinate valet service for tenant events, promotions, and special property requests • Manage daily cash handling, deposits, and reconciliation of valet revenue • Track and report key performance metrics (revenue, ticket counts, staffing costs) to senior management • Ensure compliance with all company policies, safety standards, and local regulations • Maintain accurate records of incidents, accidents, and claims, and oversee the resolution process • Monitor and maintain quality of key control, ticketing systems, and vehicle handling procedures • Conduct regular staff meetings and ongoing training on service standards and safety procedures • Oversee the maintenance, cleanliness, and organization of valet stands, podiums, and staging areas • Address staff performance issues, including coaching, corrective action, and disciplinary measures as needed • Assist with any additional tasks that may arise or be assigned by senior management Minimum Qualifications: • Experience – Minimum 2-3 years of valet or parking operations experience, including at least 1 year in a supervisory or management role • Education – High school diploma required; college degree preferred • License – Possess and maintain a valid state driver’s license with current address and exceptional driving record • Financial – Experience with cash handling, and basic financial reporting • Communication – Strong verbal and written communication skills; able to interact professionally with guests, tenants, and staff • Leadership – Demonstrated ability to lead, train, and motivate a team • Customer Service – Able to respond and interact with guests in a positive manner to inspire enjoyment of their experience • Availability – Available to work varying shifts, including evenings, weekends, and holidays as needed Physical Requirements: • Regularly required to stand, walk, and move throughout the property for extended periods of time • Occasionally required to drive, park, and retrieve vehicles • Lift and/or move up to 25 pounds Operational Times • Monday–Sunday; schedule varies based on property needs, including evenings, weekends, and holidays