Step into a role that puts patients first. Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment. What You’ll Do: • Confirm and update patient identification, demographic, and insurance information. • Prepare patient charts and documentation for upcoming appointments. • Perform all check-in and check-out functions, including collecting necessary information and payments. • Obtain patient consents/authorizations and process insurance pre-authorizations and referrals. • Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel. • Schedule, reschedule, and coordinate patient appointments as needed. • Maintain accurate and organized medical records. • Support overall front-office operations and assist with other duties as assigned. What You’ll Need: • Two (2) years of customer service experience, required. • Experience in a medical or dental practice, required. • Knowledge of insurance processes and verifications. • Ability to multitask. • Excellent verbal and written communication skills. What It Takes: • Ability to lift 25 pounds. • Prolonged periods of sitting. How We'll Take Care of You: • Medical, dental, vision with employer contribution • Life Insurance • Supplemental Benefits • Flex-spending Accounts • Dependent Care Accounts • Paid Time Off • Paid Holidays • Training Programs • 401K Retirement, with employer contribution • Employee Discounts Have Questions? Contact our team at [email protected] today for more information!