SUMMARY: The position duties include a wide range of activities related to the administration and support of the various computer systems, as well a preparing data analysis, documenting processes and procedures as well as developing reports and presentations. SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of the IT Systems Coordinator. The Systems Specialist exercises no supervision over other employees. ESSENTIAL DUITES AND RESPONSIBILITES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. • Support multiple systems and monitor employee use, critically examining and identifying training opportunities for employees • Assist the IT Systems Coordinator and act as back-up in their absence • Assist with implementing a variety of technological solutions and upgrades • Support call center hardware and software • Process all new hire, termination, and access request paperwork in a timely and well tracked manner • Assist staff in the use and functionality of our systems of record • Organize and maintain the SharePoint wiki site. • Modify SharePoint tracking sites as needed • Review, process, and collect data for PIC/EIV access in a timely and accurate manner. • Document and update system workflows as required • Critically evaluate information gathered from multiple sources • Explain reports and recommendations to multiple audiences • Perform as “first response” alongside disaster recovery team in emergency situations to limit liabilities and ensure business continuity • Provide excellent customer service to participants, landlords, co-workers, clients and vendors • Conduct all job functions in alignment with the PHA Administrative Plan, HUD regulations and other state and local requirements • Obtain certification in Housing Choice Voucher Specialist within 120 days of employment • Ensure regular attendance and punctuality • Perform other duties as assigned DESIRED QUALIFICATIONS: • A four-year degree from a regionally accredited institution in Information Technology, Public Administration, Social Science or equivalent experience. • At least one year of work experience that may include internship experiences. • Proficiency with all Microsoft Office applications, excellent Microsoft Excel skills • Understanding of and experience with SharePoint (2010 or 2016), SharePoint Designer, and InfoPath is preferred; not required. • Hands-on experience with Elite preferred. Experience should include day to day user support and report development. • Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman. • Experience with Public Housing/Housing Choice Voucher program and or financial systems preferred. • Self-motivated and focused, with a positive outlook and excellent organizational skills. • Experience working in a project team-oriented environment.