JOB DESCRIPTION POSITION: Front Desk Receptionist SUPERVISOR: Customer Service Supervisor STATUS: Non-Exempt SUMMARY The position duties include a wide range of activities related to providing clerical support to operational and administrative areas. SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of a Supervisor; the Front Desk Receptionist exercises no supervision over other employees. ESSENTIAL DUTIES AND RESPONSIBILITIES The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. · Ensure documents are accurately filed · Open, sort and route incoming mail; Prepare outgoing mail · Perform variety of administrative and clerical support · Answer telephone, screen and direct calls · Operate office machines including scanners, copiers and fax machines · Assist operational teams with administrative needs · Assist clients and customers at the front desk · May perform daily opening and closing procedures of the front lobby. · Perform data entry into SharePoint, and PHA business system · Provide excellent customer service to participants, landlords, co-workers, clients and vendors · Obtain certification in Housing Choice Voucher Basics within 120 days of employment · Ensure regular attendance and punctuality · Perform other duties as assigned DESIRED QUALIFICATIONS: High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service. Must be able to communicate effectively both orally and in writing; and possess strong computer and organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.