Patient Access Rep - Urgent Care - Full Time POSITION SUMMARY: To serve as the conduit to information flowing into and out of the physician practice. Specifically answering patient and other pertinent phone calls, triaging the situation and assisting in providing a solution for the caller. In addition, scheduling patient appointments, performing patient callbacks and assisting all members of the practice team. POSITION REQUIREMENTS: Minimum Education: • High School Diploma or equivalent. Minimum Work Experience: • Reading, writing, organizing, and filing skills. • Professional phone etiquette. • Previous customer service experience. • Customer service skills. • Computer and word processing skills. POSITION ESSENTIAL FUNCTIONS: Triage • Answer incoming telephone calls. • Triage patient phone calls. • Assess the level of need for each patient call. • Direct or assist in the solution for the patient. • Make follow up phone calls as necessary. • Work with Medical Assistants and physicians to solve patient problems. • Work with other medical facilities to solve patient problems. • Respond to patient issues and create solutions. • Document all interaction for inclusion in the patient electronic medical record. • File information as needed, scan information as needed. Scheduling • Schedule all new and existing patient visits. • Provide assistance in preparing the patient for their next visit. • Mail out any necessary forms to patient's home prior to visit. • Make patient reminder calls when appropriate. • Work with Medical Assistants and Physicians to create an efficient and effective schedule. • Serve as an ambassador to patients. • Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit. • Posts payments from Patients and Third Party payers to EMR, patient form and scan documents. • Collect Copay and check in-patient. • Schedule CVH Radiology and check out patient. • Schedule follow up appointment. • Balance payments with remittance advice. • Prepare payments for deposit. Authorizations/Referrals • Obtain necessary authorizations from insurance companies for procedures and tests performed in office and to outside vendors and physicians. • Send necessary records to outside vendors and physicians to facilitate referral. • Schedule referral when appropriate and notify patient. • Keep accurate logs of referrals made. BENEFITS: If you are scheduled to work part-time at least 24 hours per week and full-time at least 30 hours per week, you are eligible for benefits on the first day of the month following 30 days of employment. • NO STATE INCOME TAX • Hometown Health Medical, EyeMed Vision, Guardian Dental and Flexible Spending Account. • Vanguard 401(k) with match. • Employer paid Care Flight Membership for your household (full-time employees) (A Division of REMSA). • Employer Paid Basic Life and AD&D insurance. • Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability). • Earned Time Off, Sick Leave and Paid Holidays. • Nevada 529 College Fund. • Unum Employee Assistance Program. • Employer paid Credit monitoring and Identity Theft Program through CyberScout. • Tuition Reimbursement, Clinical Ladder* & HRSA Loan Repayment Program* (*for qualifying positions). • Priority Childcare Enrollment with the Boys and Girls Club of Western NV for ages 9 months+. • Paid Volunteer Hours for staff to help in the community. • and More... CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE "BEST PLACES TO WORK" - NORTHERN NEVADA, 2021, 2022, 2024, 2025 & 2026! WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!! Days/Shifts vary;