Title: Customer Service Representative Location: Onsite Status: Full-time, Monday-Friday 8:30am - 5:00pm PRIMARY PURPOSE The Customer Service Representative, working under the supervision of the organization’s Operations Manager, provides direct service to patients. They are often the first and last person a patient interacts with at LCH&D and therefore play an integral role in managing the overall patient experience. Customer Service Representatives are expected to work closely with providers and other staff members and function as a team player to meet and exceed the needs of the patient. EDUCATION AND CERTIFICATION REQUIREMENTS • Must have a high school diploma or GED. SKILL AND EXPERIENCE REQUIREMENTS • At least 2 years of experience as a receptionist, secretary, or customer service representative preferably in a healthcare setting (equivalent experience in another office setting is acceptable.) • Bilingual Spanish speaking is a plus. • Knowledge of dental and medical terminology. • Must have proficient computer skills and the ability to become proficient in software programs specific to LCH&D i.e. NextGen, EPM, EHR, etc. • Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel. • Accurate typing and data entry skills. • Excellent customer service skills. • Ability to independently coordinate multiple tasks. • Ability to be responsive in working with a culturally-diverse patient population. • Ability to work cooperatively with others. ESSENTIAL FUNCTIONS • Perform patient registrations by completing an accurate face-to-face discussion to obtain demographic, insurance, financial and appointment related information. • Schedule appointments in accordance with guidelines. • Complete daily scanning/indexing duties as assigned, to include assisting other departments as needed. • Collect co-pay/account payments-return receipts and change. • Monitor accepted insurance plans and validation thereof. • Work closely with the billing department to ensure compliance of the payment process and ensure appropriate corrections are made as needed. • Ensure that adequate office supplies are available to complete tasks and is aware of utilization of the same. • Prioritize and multi-task to meet the demands of a busy office including high-volume of phone calls and walk-in traffic. • Maintain patient flow. • Build positive relationships with internal and external customers/ patients. • Demonstrate professional phone etiquette and take complete and accurate phone messages. • Must maintain accurate records. • Comply with HIPAA guidelines as all times BENEFITS • Excellent Training and Orientation Program • Paid Holidays • Generous Paid Time Off (PTO) • Health, Dental, and Vision Insurance • Prescription Coverage • Employer Paid Life Insurance • Employer Paid Short- and Long-Term Disability • 401(k) Retirement Plan • Giving back, outreach, and true advocacy to the patient community we serve. Lorain County Health & Dentistry (LCH&D) is an Equal Opportunity Employer and is committed to adhering to employment practices in accordance with the EEOC. LCH&D will ensure that all persons with disabilities are provided reasonable accommodations for the hiring process. If an accommodation is needed please contact the LCH&D Human Resources Department.