Position: ICBS Crisis Supervisor (Full-Time – 1 Openings) Division: Integrated Community-Based Services (ICBS) Location: Park Forest, Illinois (Remote with Occasional On-Site Meetings) Reports To: Program Administrator SUMMARY The ICBS Crisis Supervisor provides leadership and oversight for the Integrated Community-Based Services (ICBS) program, ensuring high-quality crisis response and clinical coordination. This role supervises a team of crisis staff, oversees after-hours and weekend operations, and ensures compliance with all agency, funder, and accreditation standards. The position operates primarily remote, with the expectation of attending occasional in-person meetings, orientation, and team events at the Park Forest office. Evening and/or weekend availability is required, as this role provides leadership and direct response support to crisis situations as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Clinical Supervision & Program Oversight • Provide ongoing supervision, coaching, and performance evaluations for ICBS staff. • Conduct session observations and file reviews to ensure quality and compliance. • Facilitate team meetings to promote collaboration, problem-solving, and program excellence. • Oversee onboarding, training, and professional development for new and existing team members. • Monitor productivity and service outcomes, providing targeted support when needed. • Ensure trauma-informed care principles are integrated into all aspects of service delivery. • Maintain a working knowledge of the DSM-5 to assist staff with diagnostic and clinical assessments. Crisis Response Coordination • Respond to CARES calls and coordinate follow-up services when necessary. • Provide real-time support and direction to on-call crisis workers. • Ensure timely documentation and updates in Authority and related systems. • Approve shelter placements, coordinate transportation, and manage crisis communications. • Communicate with hospitals, DCFS, and law enforcement during crisis interventions. • Create and manage the on-call schedule to maintain 24/7 service coverage. • Track and submit CRS data and after-hours reports for compliance and program evaluation. Compliance & Reporting • Prepare and submit all required program, monthly, and quality assurance reports. • Maintain complete and accurate client files and documentation per agency and funder standards. • Participate in audits and ensure ongoing program compliance. QUALIFICATIONS Education & Experience • Bachelor’s degree (BA/BS/BSW) required; Master’s degree (MA/MS/MSW) preferred LPHA. • Minimum of two years’ experience in program supervision, crisis intervention, or youth/family services. Skills & Abilities • Strong leadership, organizational, and communication skills. • Ability to manage and guide teams during high-pressure or crisis situations. • Proficiency in documentation, performance monitoring, and virtual team management. • Familiarity with trauma-informed and strengths-based approaches. Other Requirements • Must be available for evening and/or weekend hours. • Must reside within commuting distance of Park Forest, IL for required in-person meetings. • Valid Illinois driver’s license and automobile insurance required. • Must carry an agency-issued cell phone during scheduled hours. WORK SCHEDULE • Full-Time (1 Openings): 40 hours per week — includes evening and/or weekend coverage. • Primarily remote, with occasional on-site meetings or team events in Park Forest. COMPENSATION & BENEFITS • Salary Range: $65,000 – $75,000 (based on education and Experience ( LPHA is open to the higher part of the range) ) • Monthly Cell Phone Stipend: $50/month • Comprehensive Benefits Package Includes: • Health, Dental, and Vision Insurance • Disability & Life Insurance • Paid Vacation, Sick Days, and Holidays • Retirement Plan • Employee Assistance Program (EAP) • Employee Discounts on services such as cell phones, restaurants, and more Evenings and Weekends