Key Responsibilities: • Interact with patients to schedule appointments, provide necessary information, and address inquiries. • Educate patients on pre-appointment requirements • Maintain accurate and up-to-date records of patient appointments, cancellations, and reschedules. • Proficiently use EHR system • Take or respond to calls promptly • Using scheduling strategies and tools to keep up with patient volume in clinics. • Send KPI report to manager • Participate in regular meetings to discuss scheduling challenges and implement improvements. • Adhere to HIPAA • Address and resolve scheduling conflicts, patient concerns, and any issues related to the scheduling process. • Knowledge of the product or service being offered and the industry. • Other duties as assigned Qualifications: • Previous experience in medical scheduling, administrative support, or a related field. • Familiarity with medical terminology and scheduling procedures. • Proficiency in using scheduling software and EHR systems • Strong interpersonal and communication skills • Creative thinking and problem-solving abilities. • Ability to work collaboratively in a team and independently • Persistence and resilience in handling rejection and overcoming objections. • Self-motivated and driven • Ability to adapt to changing priorities, schedules, and patient needs. • Ability to handle a high volume of scheduling requests efficiently. • Basic computer skills 8:30am-4:30pm Monday-Friday