SEIU 32BJ Training Fund Miami, Florida Customer Service Instructor The 32BJ Training Fund is seeking qualified candidates from the Miami metropolitan area for a part-time Customer Service instructor position. About us: SEIU 32BJ is a service union that represents cleaners, maintenance workers, service staff, and security officers in the Miami/Ft. Lauderdale area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry. Who we’re looking for: • Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings. • Teachers who are looking to empower workers through industry skills education. Responsibilities: • Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials. • Teach course content using a student-centered teaching approach. • Maintain and submit records of attendance. • Maintain ongoing communication with supervisor. • Participate in relevant professional development activities, as available. Qualifications: • Experience teaching or training in customer service or related fields. • Knowledge of customer service principles and best practices. • Experience working in service industries such as property management, airports, hospitality, or retail. • Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds. • Ability to use digital platforms to instruct, communicate, and record program data. • Spanish proficiency required. All classes are taught in Spanish. COVID-19 Considerations • Record of completed COVID-19 vaccine or confirmed medical/religious exemption. • Compliance with current COVID-19 protocols of the organization. Classes Offered • Variable schedule that could include weekday, some weekday evenings, and some Saturdays Location(s) • All classes are delivered at the Miami Airport Compensation: • $50 per teaching hour • Paid preparation time • Paid in-house training, coaching, and professional development opportunities