SUMMARY An Arcade Attendant is responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting atmosphere. Attendants are responsible for assisting guests in various areas, in many capacities, and following Red Hawk’s high standards of quality Guest satisfaction. DUTIES AND RESPONSIBILITIES • Greet and responds to Guests in a friendly and positive manner with a sense of urgency. • Conduct redemption inventory and ensure displays are completely full. • Perform minor repairs on games: Explains operation of games to Guests. • Notify Game Techs of any machine errors, and return game play credit to guests. • Actively look for ways to help and interact with guests. • Pay attention to detail, focuses on Guests and understands basic game and simulator operations. • Observe, instruct and monitor Guests for safety and guideline adherence. • Assist with Guest recovery and notifies manager to ensure positive Guest experiences. • Constant working knowledge of, product and policies and procedures. • Communicates clearly and professionally while interacting enthusiastically with Guests and fellow co-workers. • Performs Opening, Running and Closing department duties as assigned. • Performs all other duties as assigned. QUALIFICATION REQUIREMENTS • High School Diploma or GED preferred • The desire and ability to be pleasant, upbeat and sociable throughout the workday. • Work varying days, nights, holidays and weekends. • Prior guest service or hospitality experience is preferred. PHYSICAL REQUIREMENTS • Walk or stand for extended periods of time. • Must be able to lift up to 15 lbs. on a regular and continuing basis • Perform functions which require organization, bending, reaching, turning, lifting, climbing and stocking up to 50lbs. • The ability to communicate quickly and accurately • The work environment may include bright, dim or flashing lights and loud sounds • Requires manual dexterity to use and operate all necessary equipment • Be able to understand, follow and maintain safety standards at all times