DUTIES AND RESPONSIBILITIES • Assists gift shop patrons with purchases by promoting and recommending specific gift items. Effectively cross sells & up sells merchandise. • Replenishes gift shop display shelves and racks. Accurately tags and puts away merchandise received. • Helps maintain the cleanliness and organized look of the retail sales floor. • Provides excellent guest service & responds to guest complaints and/or inquiries promptly and courteously. • Held accountable for the thoroughness and accuracy of departmental records under his/her control, including the filling out and completion of comps and transfers of merchandise. • Assists in all merchandise being accurately inventoried once a month and ensures that proper inventory control is maintained. • Operates point-of-sale terminal for gift shop transactions. • Maintains a thorough working knowledge of retail products, where gift shop merchandise is stored, and assists in retrieving merchandise from outside storage if necessary. • Maintains a working knowledge of current and upcoming events on property in order to advise guests of same, whenever possible. • Adheres to established cash control policies and procedures of the casino. • Maintains professional grooming and appearance according to established grooming and appearance policy. • Performs all other duties as assigned. QUALIFICATION REQUIREMENTS • High school diploma or GED preferred. Must have at least one year of retail experience. • Must possess effective communication, retail sales, and guest service skills. • Must be able to frequently lift and/or move up to 25 pounds. • Must be at least 21 years of age.