DUTIES AND RESPONSIBILITIES • Balances assigned bank accurately and held accountable to a high degree for any variances. • Ensures Red Hawk Casino cash and non-cash asset protection. • Cashes chips, tickets and gaming tokens into money for guests, in a courteous, timely manner. • Cashes personal, business and travelers checks for currency. • Prepares and processes tax documents and withholding, ensuring correct tax rate is applied. • Pays out large jackpots. • Complies with Title 31 requirements by tracking and logging cash transactions in excess of $3,000 • Redeems foreign currency, computing accurate exchange rates for the various currency received • Processes marker issuance and buy-back transactions, providing quality service to each guest • Counts and balances chips. • Prepares chip fills for Table Games. • Assists guests with enrolling in check cashing and Red Hawk line of credit • Processes cash advances and gift card redemption. • Verifies and reconciles guests' marker and deposit balances with the accounts receivable aging report • Answers the phone, assists guests with any credit-related problems. • Assists various departments in counting gratuities. • Prepares and distributes cash to casino outlets and Team Member banks. • Verifies all money drops and deposits money into appropriate accounts. • Reconciles accounts. • Processes markers, returned checks and guest deposits. • Maintains various records of Main Bank activities. • Pulls and counts mutilated money, preparing it to be returned to the bank. • Processes bus buy-ins and promotional chips, verifies and redeems table bets. • Pays out promotional drawings. • Prepares cash fills for kiosks and cash recyclers. • Performs all even exchanges between slot department and the cage • Balances monies received and disbursed • Verifies all cash, monetary instruments and IDs, capturing any suspicious or fraudulent items. • Conducts operation of basic slot machinery, cash dispensing machine, redemption machine, bill counter, coin counter and calculator. • Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures. • Brings team member concerns and/or problems and unusual guest activities to the attention of the shift supervisor or manager. • Trains new Team Members in all Cage areas while monitoring and reporting on trainees' progress. • Held accountable to a high degree for errors and variances incurred during the training of new Team Members. • Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings. • Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports. • Maintains guest service levels to established standards. • Maintains a working knowledge of casino’s current and upcoming special events in order to inform guests. • Resolves minor guest conflicts, which relate to rewards. • Assist guests with rewards questions. • Redeems gifts for various weekly gift giveaways. • Encourage guests to sign up for Rewards Club. • Performs all other duties as assigned. QUALIFICATION REQUIREMENTS • High school diploma or GED required. • Some college courses in banking, finance or related area preferred • Cash handling experience preferred • Must be familiar with, and able to operate, computers and printers. • Ability to stand for the duration of the shift • Ability to lift 501b coin bags. • Must be at least 21 years of age.