DUTIES AND RESPONSIBILITIES • The goal is to enhance customer experience by keeping our facility in clean and orderly condition to the standard within the time lines defined that exceeds guests’ expectations. • Delivers quality service that meets guests needs • Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations • Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy. • Stays informed on department and property knowledge and promotions • Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. • Maintains and cleans all equipment used throughout the course of a shift, as directed. • Maintains proper documentation of all duties accomplished during a working shift, as directed. • Reports all safety hazards or maintenance deficiencies for proper handling and in a timely manner. - Abides by all security measures. • Greets all guests throughout shift with the proper salutation and pleasant expression. • Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. • Performs all duties in a quiet and orderly manner. • Assists with department projects, as needed. • Performs all other duties as assigned. QUALIFICATION REQUIREMENTS • Previous casino/hotel industry experience preferred. • High school diploma or general education degree (GED) preferred but not required. • Six (6) months of previous cleaning experience preferred. • Ability to clean as directed at an acceptable performance rate. • Ability to maintain a high level of confidentiality and professionalism. • Must be able to operate equipment, including but not limited to vacuum cleaners, cleaning supplies, mop, and broom. • Applicants should possess exceptional interpersonal and communication skills • Must have ability to stand and/or walk for up to 8 hours per shift. • Must have the ability to lift, carry and transport up to 40 pounds.