We are looking for a Technical Specialist - Payments to join our team. The ideal candidate will be detail-oriented, able to follow and potentially create step-by-step workflows, has had exposure to working with industrial and retail technology (ex: payment terminals, rugged scanners, etc.), and enjoys handling a variety of responsibilities daily. Essential Functions • Monitor the Sales Queue, then move orders through the Picking/Packing/Shipping process. • Load necessary software and configure it based on client requirements. • Evaluate and perform necessary actions for devices in for repair, including software reloading, accessory replacements, and key injections. • Evaluate devices for functionality ensuring thorough diagnosis and potential repair. • Perform payment device key injections. • Manage the RMA (return merchandise authorization) process for multiple clients. • Act as a key custodian for the secure handling of encryption keys. • Prepare devices for outsourcing, manage shipping logistics, and update repair order tickets. • Handle batch processing and ensure accurate labeling for shipments. Adjust, calibrate, configure, and deploy devices per customer specifications. Qualifications • High school equivalency. • Proficiency in Microsoft Office Suite and customer-specific systems. • Experience in technical support, preferably in a similar industry. • Preferred: electronics repair experience. • Strong organizational skills and attention to detail. • Ability to prioritize tasks and meet deadlines in a fast-paced environment. • Excellent communication and teamwork skills. • Experience working with mobile devices, tablets, and smartphones. • Expertise in operating systems including Windows, iOS, and Android. • Ability to work independently and cooperatively with others to solve problems and optimize processes. Preferred Qualifications • Technology repair experience. Physical Requirements • Must be able to remain in a stationary position 75% of the time. • Capable of accessing various work locations. • Can stoop, stand, walk, bend, and stay upright to perform tasks. • Proficient in reading both written and digital information, and assessing accuracy and thoroughness of work. • Able to lift up to 50 pounds occasionally and 25 pounds frequently.