The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks. ESSENTIAL FUNCTIONS • Able to answer high volume customer phone calls, emails, and in-person requests. • Inform customers of unit prices, shipping dates, anticipated delays, and any additional information. • Enter data into the computer to determine total cost for the customer. • Answer incoming customer PO orders as soon as possible. • Communicate terms of sale to customers at time of quote or order. • Check inventory control and notify stock control departments on part items out of stock. • Able to work in a fast-paced environment. • Ability to multitask, prioritize, and manage time effectively. • Work with customers to resolve complaints and discrepancies. • Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments. • Process orders and provide product stock ETAs. • Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments. SKILLS • Computer knowledge (email etiquette, PDF, website navigation). • Bi-lingual – English / Spanish (optional). • Strong communication skills (verbal and written), detail-oriented. WORK SCHEDULE • Monday - Friday • 8:00am - 5:00pm PAY RATE • $20/HR REPORTING RELATIONSHIP • Parts Supervisor SUBORDINATE STAFF • None