Customer Care Associate (Hybrid) Location: Newark, OH or Mount Vernon, OH Schedule: Full-Time or Part-Time | Requires availability between 7:00 AM and 7:00 PM, Monday-Saturday Park National Bank is seeking customer-focused professionals to join our Customer Care Center team. As the go-to resource for consumers and small businesses, our Customer Care Associates help customers navigate their financial needs while delivering exceptional service through phone, chat, and email support. Why Join Park? • Hybrid work opportunity • Comprehensive paid training program • Career growth and advancement opportunities • Supportive and collaborative team culture • Exposure to a variety of banking products and services No banking experience? That's okay. Strong customer service skills, communication abilities, and a desire to learn are highly valued. Responsibilities LI#Hybrid • Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email • Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries • Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner • Complete and maintain related account maintenance • Complete research and resolve documentation errors or discrepancies • Cross-sell Bank services and supports all functions within the Customer Care Center • Provides information to customers on Bank policies, procedures and programs • Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved • Maintain and project the Banks professional reputation through professional and courteous interactions with customers • Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge • Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks • Deliver a consistent, high level of service within our Serving More standards • Other duties as assigned Competencies • Interpersonal/Customer Service Skills • Written and Verbal Communication • Ability to understand and follow directions • Adaptable to change • Basic Computer Skills • Organizational Skills/Detail Oriented • Able to Multi-Task or Juggle Priorities Qualifications Required • High school diploma or equivalent • Strong customer service and communication skills • Basic computer proficiency • Ability to multitask and adapt in a fast-paced environment Preferred • Banking experience • Contact center or customer service experience • College coursework in a business-related field Hybrid Work Requirements Candidates must reside within a commutable distance of either our Newark, OH or Mount Vernon, OH office and be able to reliably attend all required onsite training and scheduled in-office days. Training & Onsite Schedule • 4-week training program (Monday-Friday, 8:00 AM-5:00 PM) • First 90 days: onsite Monday, Tuesday, and Friday • After 90 days: one required onsite day per week Remote Work Requirements • Reliable internet service with a minimum download speed of 100 Mbps • Cellular hotspots and Mi-Fi devices are not acceptable Join a career-minded team dedicated to helping customers achieve financial well-being while building your future with Park National Bank. Apply today!