Under the supervision of the Front Office Shift Manager, the incumbent greets and registers guests providing courteous front desk services. Duties and Responsibilities • Registers arriving guests by completing appropriate paperwork and obtaining proper payment information. • Settles account balances of departing guests by accepting payment and handling cash drawer. • Investigates and resolves general billing discrepancies. • Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel. • Prints and processes routine reports and may assist in the training of new departmental employees. Education/Qualifications • High School diploma as well as prior high-volume customer service experience . • Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction. • Must possess basic math skills necessary to accurately calculate and process guest payments. • Required to pass a basic math test. • Provides 5-Star service and adheres to department service guidelines for all guests. Physical Demands • Position requires ability to stand and walk 100% of the time. • Extensive periods of data entry are required. • Must have the ability to lift up to 50lbs. Work Environment • The environment is a fast paced atmosphere with a moderate amount of noise. THE MASHANTUCKET PEQUOT TRIBE PRACTICES TRIBAL AND NATIVE AMERICAN PREFERENCE (33 M.P.T.L.) IN HIRING AND IS AN EQUAL OPPORTUNITY EMPLOYER