OVERVIEW: Oversees personnel and daily operations of the dock, including wet slips, dry storage, maintenance and fuel dock. KEY TASKS: • Market, promote and lease annual water and dry storage slips. • Resolve customer issues and build a loyal customer base for the marina. • Manage and ensure safe and profitable operations of marina. • Invoice, collect and apply payments. • Direct and schedule staff to perform maintenance and other building facilities, docks, customer areas and grounds. • Determine when maintenance issues will require the use of a licensed contractor and is responsible for scheduling and planning work. • Communicate customer satisfaction standards to all personnel. • Provide an exceptional customer experience for all visitors to the marina facility. • Maintain and enforce marina rules to all guests at all times to ensure safety and compliance. Respond to all rule violations. • Partners with other departments to produce special events and promotions at the marina. • Oversee and take proactive approach to severe weather to protect docks, vessels, equipment, team members and customers. • Responsible for reporting boat damage to store and service manager and if applicable contact the customer immediately. • Ensure compliance with all federal, state and local regulations regarding marina operations. • Implement safe, effective and efficient work procedures • Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members. • Other duties as assigned KEY RESULT AREAS: • Safe and profitable operation • Occupancy • Zero loss or down time due to equipment failure • Severe weather plan executed • Top condition facility, docks and customer areas. • High level of customer service and responsiveness to issues.