Company Description Foodpanda ເປັນສ່ວນໜຶ່ງຂອງ Delivery Hero Group, ເຊິ່ງເປັນແພລດຟອມຈັດສົ່ງອາຫານທ້ອງຖິ່ນຊັ້ນນໍາຂອງໂລກ. ພາລະກິດຂອງພວກເຮົາແມ່ນເພື່ອສົ່ງມອບປະສົບການທີ່ດີເລີດ - ໄວ, ງ່າຍ, ແລະ ສົ່ງເຖິງໜ້າປະຕູເຮືອນຂອງທ່ານ. ພວກເຮົາດໍາເນີນທຸລະກິດຢູ່ໃນປະມານ 65 ປະເທດທົ່ວໂລກ. ມີສໍານັກງານໃຫຍ່ຢູ່ທີ່ເບີລິນ, ເຢຍລະມັນ. Delivery Hero ໄດ້ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບ Frankfurt ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຼັກຊັບ MDAX. Job Description • Start with customer, end with customer • Resolve onsite and remote IT issues. • Identify and assess user problems. • Troubleshoot software and hardware issues. • Setup staff accounts and platform installations. • Meet performance KPIs, SLAs, and CSAT targets. • Business travel may be required within local markets. • Own it End-to-End in technical capabilities • Configure and install hardware, software, and door access & CCTV systems. • Perform basic network troubleshooting. • Manage scheduled maintenance and upgrades. • Support Audio and Visual needs for meetings and events. • Scale IT through governance • Track and manage IT assets throughout their lifecycle. • Log and process technical support tickets. • Assist in addressing security incidents. • Enforce and advise on IT policies and compliance. • Vendor Management & Procurement: • Manage technical procurement following internal policies. • Monitor vendor delivery against contracts and orders. • Continuous Improvement • Improve processes and implement changes for the organization. • Maintain technical guides and knowledge-base articles. Qualifications • Minimum of 3 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices. • Collaborative problem-solver for complex technical issues. • ITIL, CompTIA A+ or relevant professional certifications are highly desirable • Ability to work independently and own problems end-to-end • Strong customer service orientation. • Excellent communication skills. • At least deep knowledge in one or more of the following areas: • Jira & Confluence • AD, Slack, and Google Workspace admin • Zoom admin and event support • Windows and MacOS automated installation • IT networking knowledge Additional Information • Periodic fun & engaging company events & team activities • Opportunity to be a value-adding contributor to this fast-growing global company • Challenging and fulfilling steep learning curve • Health & Personal Accident Insurance • Employee Discount Codes • Phone Allowance • Wellness Program (fitness/badminton/football)