ESSENTIAL JOB FUNCTIONS:  Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.  Maintains high level of customer service and positive donor experience in line with company values and culture.  Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands.  Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.  Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.  Maintains Donor confidentiality based on company policy.  Maintains complete and accurate record keeping per company’s Standard Operating Procedures.  Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) on equipment.  Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.  Performs other job-related tasks, as assigned. Donor Eligibility:  Ensures that donor meets eligibility criteria based on Standard Operating Procedures.  Performs donor vitals evaluation per Standard Operations Procedure.  Performs finger stick for Microhematocrit and Total Protein determination.  Registers applicant donors per Standard Operating Procedures. Plasma Collection:  Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures.  Disconnects donor after plasmapheresis process is completed per standard operating procedures.  Maintains proper ratio to ensure donor safety and quality of product.  Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions. Product Processing:  Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.  Handles tested and untested product, as well as product with unsuitable test results.  Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures.  Prepares product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.  Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable. JOB SPECIFICATIONS:  High school diploma or equivalent (GED) required.  Three (3) months’ experience in clerical or customer service position preferred.  Specific certification or licensing based on State requirements.  Basic computer knowledge and skills required.  Ability to speak, read, write (legibly and accurately), and understand English required.  Strong customer service skills required.  Strong organizational skills required.  Ability to read, follow, and interpret regulations, instructions and manuals required.  Ability to understand verbal instruction required.  Ability to read numbers on screening equipment and perform basic mathematical calculations required.  Effective communication skills required. SCHEDULING:  Must be able to workday and evening hours, weekends, holidays, and extended shifts on a frequent basis.  Attendance and punctuality required. PHYSICAL REQUIREMENTS:  Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.  Ability to sit or stand for extended periods.  Ability to tug, lift, and pull up to thirty-five pounds.  Ability to bend, stoop, or kneel.  Occupational exposure to blood borne pathogens.  Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.  Ability to work in an environment with a temperature of -40C or colder for extended periods.  Occasional exposure to and handling of dry ice.  Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.  Ability to use assistive devices if needed for mobility or communication.