Company Description About Us Property Soar is a forward-thinking real estate solutions company dedicated to elevating property management, client satisfaction, and operational excellence. We focus on building strong professional teams that drive long-term success, innovation, and exceptional service. Our culture empowers individuals to grow, lead, and create meaningful impact within a dynamic and supportive environment. Job Description Job Description We are seeking a knowledgeable and dynamic Customer Service Trainer to join our team in Austin, TX. The ideal candidate will play a key role in shaping the skills, performance, and efficiency of our customer service staff. This position requires a strong communicator who can design, implement, and deliver engaging training programs that enhance service quality and client satisfaction. Responsibilities • Develop, deliver, and update customer service training programs aligned with company standards. • Conduct onboarding sessions for new hires and ongoing workshops for existing team members. • Evaluate individual and team performance to identify training needs and skill gaps. • Provide coaching, feedback, and guidance to improve communication, problem-solving, and service techniques. • Create training materials, guidelines, and documentation for internal use. • Collaborate with department leaders to ensure training initiatives support operational goals. • Monitor results and implement improvements to enhance training effectiveness. Qualifications Qualifications • Strong communication and presentation skills. • Ability to explain complex concepts clearly and confidently. • Solid understanding of customer service principles and best practices. • Excellent organizational and time-management skills. • Ability to lead, motivate, and positively influence teams. • Detail-oriented with strong problem-solving abilities. • Comfortable working in a structured, professional environment. Additional Information Benefits • Competitive salary of $57,000 – $60,000 annually. • Opportunities for professional growth and advancement within the company. • Supportive, team-oriented work culture. • Comprehensive skill-development and training resources. • Stable, full-time position with long-term career potential.