Company Description About Us At Hype Tier, we are committed to elevating business performance through strategic communication, client-focused service, and operational excellence. Based in Atlanta, GA, we pride ourselves on building long-lasting relationships with our partners and delivering exceptional results across industries. Our team thrives in a culture of innovation, collaboration, and continuous growth. Job Description Job Description Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication. Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, and live chat • Troubleshoot product or service issues and offer effective solutions • Maintain accurate records of customer interactions and transactions • Collaborate with internal teams to escalate and resolve complex problems • Follow up on customer feedback to ensure satisfaction and retention • Contribute to knowledge base documentation and continuous improvement processes Qualifications Qualifications • High school diploma or equivalent; Bachelor’s degree preferred • 1+ year of experience in customer service or support roles • Strong verbal and written communication skills • Ability to multitask and manage time efficiently • Proficiency with CRM tools and Microsoft Office Suite • Problem-solving mindset with attention to detail Additional Information Benefits • Competitive salary ($60,000 - $67,000 per year) • Opportunities for professional growth and internal advancement • Comprehensive training and onboarding • Supportive team environment and leadership • Health, dental, and vision insurance • Paid time off and holidays