Company Description About Us At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk — and we’re looking for someone who shares that belief. Job Description Job Description We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction. Responsibilities • Lead, coach, and manage the customer support team • Develop and implement efficient support procedures and service standards • Monitor performance metrics and provide actionable insights • Resolve complex customer issues and escalate when necessary • Collaborate with other departments to improve customer experience • Recruit, train, and onboard new support staff • Maintain accurate records of customer interactions and performance reports • Conduct regular team meetings and provide continuous feedback Qualifications Qualifications • Proven experience as a Customer Support Manager or similar role • Excellent leadership and interpersonal skills • Strong problem-solving and decision-making abilities • Familiarity with support software and CRM systems • Ability to analyze performance data and identify areas for improvement • Bachelor’s degree in Business Administration, Communications, or related field preferred • Outstanding verbal and written communication skills • Ability to manage multiple priorities in a fast-paced environment Additional Information Benefits • Competitive salary: $63,000 - $69,000 per year • Health, dental, and vision insurance • Paid time off and holidays • Professional development and growth opportunities • Supportive and collaborative work environment • Retirement plan options • Flexible working hours