Company Description About Us: At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail. Job Description Job Description We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply. Responsibilities • Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner • Provide accurate product and service information • Resolve complaints and escalate issues as needed • Maintain records of customer interactions and transactions • Collaborate with team members to improve customer service processes • Ensure high levels of customer satisfaction and professionalism at all times Qualifications Qualifications • High school diploma or equivalent; associate degree preferred • Proven experience in a customer service or call center environment • Excellent communication and interpersonal skills • Strong problem-solving abilities and attention to detail • Ability to multitask and work under pressure • Basic computer proficiency and familiarity with customer management software Additional Information Benefits • Competitive salary: $33,000 – $41,000 annually • Opportunities for career advancement and skill development • Paid training and onboarding • Health, dental, and vision insurance packages • Supportive team environment • Paid time off and holidays